FAQ

//General questions//



Can I order a custom enamel pin? 
Sadly no! Enamel pins have a MOQ of at least 50 + mold costs. Unless wholesales, custom orders for pins cannot be made.

Can I use your artwork as a tattoo?
I'm like honored? Please email me first to confirm which artwork but I'm OH so happy when asked!

I have a great idea for a pin will you make it?
Ahh I'd love to hear about it! But I'm afraid I can't make any promises that I'll be able to design and create it.

Who's your manufacturer? 
Please don't ask this, It's a secret!


//Order relating questions//

Can I cancel my order?
If your order has already shipped or been processed im afraid I do not accept cancellations! If it has yet to ship please contact me as quick as possible to do a cancellation.

Can I return my order?
Sure! Returns are accepted as long as you contact me within 7 days of delivery and ship the item within 14 days. Please be aware this cost is to the buyer and must be tracked to avoid any complications in the postal system.


//Shipping Information//

 

When will you ship my order?
We tend to take 1-2 days to process and ship orders! But during these difficult times in the world there may be slight delay to this. Tracked orders will be shipped once a week. 

When will my package arrive?
Delivery times vary country to country! Please remember after the package leaves our hands we dont have any control over it! But average delivery times are:
UK: 1 - 3 business days
Europe: 5 - 8 business days
International: 
7-14 working days. Most Orders will arrive within 10 days.

Where's my tracking information?
Tracking is only available when its been purchased at checkout. standard delivery does not come with any form of tracking. So unless it was purchased please don't email regarding this. Feel free to email or contact us if you didn't receive your tracking number in your dispatch email though!
My parcel hasn't arrived yet, what should i do?

If you parcel hasn't arrived within the Timeframes below please contact me immediately for some help! 
UK: 15 working days
Europe: 25 working days
International: 30 working days